Privacy Policy

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email addresses
• Job titles
• Mailing addresses
• Usernames
• Contact preferences
• Contact or authentication data
• Billing addresses
• Passwords
• Company information
• Business objectives and goals (for AI agent configuration)
• Target market information
• Marketing preferences and strategies

Sensitive Information. We do not process sensitive personal information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is processed by our secure payment processors in accordance with PCI-DSS standards.

AI Agent Interaction Data. When you use our AI agents, we may collect:

• Queries and prompts you provide to our agents
• Business context and objectives you define
• Performance metrics and results from agent activities
• Feedback and ratings on agent performance

Platform Integration Data. When our AI agents interact with third-party platforms on your behalf, we may collect:

• Social media profile information (as authorized)
• Campaign performance data
• Lead and prospect information
• Content engagement metrics
• Communication histories

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files.
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services.
• AI Agent Performance Data. We collect metrics on agent performance, execution times, success rates, and resource utilization to improve our Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts.
• To deliver and facilitate delivery of services to the user, including operating our AI agents on your behalf.
• To execute AI agent tasks, such as market research, content creation, lead generation, and campaign management.
• To maintain and improve our Knowledge Graph to provide better contextual understanding for our AI agents.
• To respond to user inquiries/offer support to users.
• To send administrative information to you about our products and services, changes to our terms and policies.
• To fulfill and manage your orders.
• To enable user-to-user communications through our platform.
• To request feedback and contact you about your use of our Services.
• To send you marketing and promotional communications (with your consent).
• To deliver targeted advertising to you.
• To protect our Services through fraud monitoring and prevention.
• To identify usage trends and improve our AI agents and platform.
• To determine the effectiveness of our marketing and promotional campaigns.
• To train and improve our AI models (using anonymized and aggregated data).
• To save or protect an individual's vital interest.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases:

• Consent. We may process your information if you have given us permission to use your personal information for a specific purpose.
• Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you.
• Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms.
• Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations.
• Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party.

If you are located in the United States, this section applies to you.

We may process your information if you have given us specific permission to use your personal information for a specific purpose, or in situations where your permission can be inferred. You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

• Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Third-Party Platform Integrations. Our AI agents may share information with platforms like LinkedIn, Product Hunt, X (Twitter), Reddit, Google PMAX, and Meta Ads to execute tasks on your behalf, always with your authorization.
• Service Providers. We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including:
  • Cloud infrastructure providers (AWS, Google Cloud)
  • Payment processors
  • Analytics providers
  • Customer support tools
  • Security and monitoring services
• Professional Advisors. We may share information with our lawyers, accountants, and other professional advisors.
• Compliance with Laws. We may disclose information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. These technologies help us:

• Remember your preferences
• Understand how you use our platform
• Improve our Services
• Provide relevant content and advertising

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your third-party social media account details (like LinkedIn, Google, or other providers). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture.

We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. Generally:

• Account Information: We retain your account information for as long as your account is active or as needed to provide you services.
• AI Agent Data: We retain data processed by our AI agents for as long as necessary to provide the service and improve our models.
• Transaction Records: We retain transaction records for 7 years for tax and accounting purposes.
• Marketing Data: We retain marketing preferences until you opt-out or request deletion.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, including:

• Encryption: All data transmitted between you and our Services is encrypted using industry-standard TLS/SSL protocols.
• Access Controls: We use Auth0 for identity management and implement role-based access controls.
• Infrastructure Security: Our platform runs on Kubernetes with enterprise-grade security configurations.
• Monitoring: We use Sentry for real-time error tracking and security monitoring.
• Regular Security Audits: We conduct regular security assessments and penetration testing.
• Data Isolation: Multi-tenant architecture ensures your data is isolated from other users.
• Employee Training: Our staff receives regular training on data protection and security best practices.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location, you may have certain rights regarding your personal information.

In some regions, you have certain rights under applicable data protection laws. These may include the right to:

• Request access and obtain a copy of your personal information
• Request rectification or erasure
• Restrict the processing of your personal information
• Data portability (if applicable)
• Object to the processing of your personal information
• Withdraw consent at any time (where we rely on consent)

To exercise any of these rights, please contact us using the details provided below.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account
• Contact us using the contact information provided

Opting out of marketing communications

You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link in the emails we send or by contacting us using the details provided below.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of certain US states, you are granted specific rights regarding access to your personal information.

California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights, including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information (subject to certain exceptions)
• The right to opt-out of the sale or sharing of personal information
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information
• The right to limit use and disclosure of sensitive personal information

To exercise these rights, California residents can contact us at privacy@fn7.io or call us toll-free at [Phone Number].

Virginia Residents

Under the Virginia Consumer Data Protection Act (VCDPA), Virginia residents have rights including:

• Right to access personal data
• Right to correct inaccuracies
• Right to delete personal data
• Right to data portability
• Right to opt-out of targeted advertising, sale of personal data, and profiling

Other States

Residents of Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have similar rights. Please contact us for more information about your specific rights.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us by:

Email: privacy@fn7.io

Mail:

fn7 Inc.
3013 Portulaca Dr
Round Rock, TX 78681
United States

Phone: [To be provided]

Data Protection Officer: privacy@fn7.io

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please:

• Visit: https://www.fn7.io/privacy-request
• Email: privacy@fn7.io
• Submit a request through your account dashboard

We will respond to your request within the timeframe required by applicable law.